Practice Policies

Patient Confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible care.

This information may be used for management and audit purposes. However, it is usually only available to, and used by, those involved in your care. You have the right to know what information we hold about you. If you would like to see your records please contact the Practice Manager.

You can access your medical records using Systmonline, find out how to register here.

You can also request copies of your medical records by completing an application form here.

Under 16s

The duty of confidentiality owed to a person under 16 is as great as the duty owed to any other person. Young people aged under 16 years can choose to see health professionals, without informing their parents or carers. If a GP considers that the young person is competent to make decisions about their health, then the GP can give advice, prescribe and treat the young person without seeking further consent.

However, in terms of good practice, health professionals will encourage young people to discuss issues with a parent or carer. As with older people, sometimes the law requires us to report information to appropriate authorities in order to protect young people or members of the public.

Zero Tolerance Policy

At Campus View Medical Centre, we are committed to providing a safe, supportive, and respectful environment for our patients, visitors, and staff.

We believe that kindness, understanding, and mutual respect are essential to delivering the best possible care. Our team comes to work to help others, and everyone has the right to feel safe and valued while doing so.

Our Commitment to You

• We will always aim to treat patients with courtesy, respect, and compassion.

• We aim to listen, explain, and support you, even when circumstances are difficult or frustrating.

• We are dedicated to ensuring equality, diversity, and inclusion in every aspect of our service.

Our Expectations of Patients and Visitors

We ask everyone who interacts with the practice to behave respectfully towards staff and others.
Aggressive, abusive, or antisocial behaviour will not be tolerated under any circumstances.

Examples of unacceptable behaviour include:

• Physical violence towards any member of staff or other patients

• Verbal abuse, including shouting, swearing, or aggressive language

• Threats or intimidation of any kind

• Discrimination, such as racist, sexist, homophobic, or xenophobic language

• Being disruptive, bullying, or manipulating staff

• Persistent or unrealistic demands that cause distress or stress to staff

• Damaging, stealing, or failing to return practice equipment

• Fraudulent behaviour, such as attempting to obtain drugs or services dishonestly

If Abuse or Aggression Occurs

• Any form of verbal or physical abuse towards our staff or other patients will not be tolerated.

• Such incidents may lead to:

  • A formal written warning

  • Removal from the practice list, in line with NHS regulations

  • Police involvement where appropriate

All incidents will be recorded and investigated, and the practice will take whatever action is necessary to protect the safety and wellbeing of our team and patients.

Thank You

We are deeply grateful to the vast majority of our patients who treat our team with kindness and respect.

Heidi AI Scribe

Our clinicians are using Heidi AI scribe, please visit Heidi AI for more information.

You can find  Privacy Notice – Heidi Health here